Help Centre
Answers to the questions shoppers ask most.
Last updated 8/9/2026
Where is my order?
Open Account → Purchases for live tracking. If the estimated delivery date has passed, message the seller — most reply within a day.
Can I change my address?
Yes, if the order has not shipped. Message the seller straight away with the corrected address.
How do I contact a seller?
Use the 'Message seller' button on any listing or order.
Is my payment secure?
Payments are processed by PCI-DSS certified partners. 1Antiqe never sees your full card details.
How do I cancel?
Orders can be cancelled free within 24 hours, or before a made-to-order item enters production.